It is also very easy for tenants and vendors to post pictures of items needing repair or completed work, making it very easy for us to keep our clients informed about repairs and documentation that work was completed satisfactorily.Įase-of-use and simple functionality.
Tenants are automatically notified when a vendor needs to reschedule, and it is easy to track long-term jobs that require specialists or special-order parts. PropertyMeld allows us to follow each tenant request for repairs, assign it to a vendor, and track the status of the work. This has not worked well, and repairs keep getting missed, leaving tenants upset and causing us more work cleaning up the messes with tenants, clients, and vendors.
We manage about 70 properties out of our Property Management Firm, and have been trying to schedule and track all maintenance using spreadsheets online.
#Property meld software#
Great software for tenants, vendors, and managers for all maintenance administration! I wish it could pull new properties from our enterprise software. The customer service and time saved for our property managers Overall, this product gets an A+ from me. It is personal and has made the transition easier than I could have ever imagined. Finally, the customer service is unlike any software company we use (and we use a lot). The daily summary emails helps our mid-level management staff keep track of what is going on in our manager's portfolios and really allows them to take an active role in their career development which is a value at Dodson Property Management we take very seriously. The most valuable pieces are that Property Meld connects the vendor and tenant and allows our Property Managers to be managers and not get stuck in the middle of a maintenance request scheduling it, getting keys and there is absolutely no chance a work order sent to a vendor can fall through the cracks. It solves problems we didn't even know we were having and after just a few months, our tenants and property managers have provided 5-star feedback. After demo-ing two different solutions, it became clear that Property Meld was the absolute best choice. We spent several months identifying several versions of work order software that provided various solutions to the issues we were having. After doing almost all of our work orders in our enterprise software and through email and phone calls for the last 10 years, we identified a communication issue between tenant, vendor and property manager.
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